I skipped school today. I had two classes, one was a screening of an Iranian film I have NOT seen, and now I am going to have to play catch-up. Why did I do this to myself? The answer is dumb, really dumb.
I stayed home waiting for a parcel.
Which never arrived.
I told you it was dumb, but please, there are a multitude of reasons for staying home for this particular parcel. I bought some make-up to use in my film; it’s a fantastic M*A*C cosmetics product called “Pigments,” and they are only available online or at their stores. They do have cosmetic counters in The Bay stores in Canada, but they don’t offer the Pigments at the counters—and the closest M*A*C store is in Toronto. They were offering something like 30% off all purchases online, and since there was free-standard shipping, I saved a bundle. Well, I saved a bundle of money, but I got an enormous headache.
The parcel service attempted to deliver the parcel on Thursday, when I was in school. Then, they attemped to deliver it Friday, but I missed them. They left a message saying they would deliver it today, so I decided to stay home to wait for it.
5:00 p.m. rolled on by, and no phone buzz from the intercom system had sounded, and nobody had knocked on my door, so I phoned their offices to enquire about said delivery. The guy on the phone was very helpful, but he said that someone had attempted to deliver the parcel at 10:51 a.m.
I call BULLSHIT. I was home all day. I stayed OFF the phone to make sure anyone trying to buzz my apartment would get through. I expressed my anger in as polite a way as possible (I promise, I didn’t swear at the guy or blame him), and he took my information and said he would have the local depot call me back to arrange a new delivery time—possibly tonight.
I stayed off the phone, waiting again. I was not happy with the results of the succeeding phone call. The bitch on the phone said the driver had attempted to call, but had to leave a message. Further, that the supervisor was standing right next to him when he did this (in my lobby).
Again, I call BULLSHIT. There is no message on my phone. She did acknowledge that perhaps he buzzed the wrong apartment. I told her that’s not my fault.
When I asked if someone could bring it out to me tonight, as was suggested by the dispatch, she said that the driver had gone home; that he’s only allowed to work a certain number of hours, and he had done so for that day.
She wanted to have him bring it out another day this week, but unfortunately, he’s on a “run” and is ONLY in my neighbourhood between 10:30 and 11:30 in the morning–times when I am either IN class, or on my way TO class on the bus. I explained this and asked if later in the day would be all right. She said, “no.” I further explained that I didn’t have a car, and that a trip to their depot, which is out in the boonies, would be extremely inconvenient and expensive for me.
I asked if I would be re-imbursed for my cab fare…and she laughed at me. I did say, “I realize this is a ridiculous question from your point of view, but the fact is, it’s an otherwise avoidable expense. Your driver did not leave a message on my phone, and no call came through on my line today—and I have been home ALL damned day waiting for this. I skipped school just to wait for this.” She didn’t care. She told me there was nothing else she could do for me. I took the depot’s address and hours of pick-up and hung up the phone, pissed right the HELL off.
Oh, and the kicker? When I went up to the lobby to check, THERE WAS NO DELIVERY NOTICE WHATSOEVER. Someone has been lying to me.
Plus, their pick-up hours are utterly LAUGHABLE. Monday to Friday, 7:30 a.m. to 12:00 p.m., and then 5:00 to 6:30 p.m. That’s all. So…I am going to have to get up at some UNGODLY hour before Friday, take the bus to the farthest possible bus stop in the city, then phone for a cab to take me to the depot, and reverse the process. I am NOT happy.
I’m going to have to check before I buy things on-line from now on, to make sure the company uses a parcel service I can get decent customer service from.
The lesson I learned today was, DON’T SKIP SCHOOL FOR PARCELS, EVEN IF YOU DON’T HAVE “PROPER” PHOTO ID. (proper photo ID is either a driver’s license or a passport…I have neither).
ETA (8:01 PM EST): Thanks to Nicole and Josh at the Depot (they phoned me), I will get my parcel tonight. Josh is making a special trip. W00T!!!